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AMP Self-Service Portal – FAQs

A quick guide for AMP customers through frequently asked questions

What is the AMP Self-Service Portal?

The Self-Service Portal gives you visibility and control over your AMP account—campaigns, subscriber lists, suppliers, user access, billing, and analytics—from a single, easy-to-navigate dashboard. AMP continues to automate the work; the portal lets you fine-tune it on your schedule.

Access & Sign-In

If this is your first time, please look for an invite email with a special link to set up your account.

To access the portal, go to: https://admin.promopulse.io/admin

FAQ

How do I reset my password?

Don't worry, it happens to all of us! You may reset your password on the login page. If you do get a reset password link from us, please follow the instructions within that email.

Where do I find Analytics?

After sign-in, our AMP Dashboard provides an overview of campaign and subscriber activity. You can also dive into details of any of these deeper by using the Analytics menu in the left sidebar.

Can I preview the next campaign?

Yes—use the Campaigns & Lookbooks - Upcoming section to Preview next scheduled campaign, edit subject/introductory copy and adjust timing if needed.

Can I export my email list?

Yes, export is available from the Customers section.

How do I add a teammate?

Use User Access in the side menu to add or remove team members.

Troubleshooting

Can't sign in

  • Confirm you’re using the correct email associated with your AMP account

  • Use the Forgot Password link to reset your password

  • Try another browser or clear cache/cookies

Analytics looks empty

  • New accounts may need time for data to populate after your first sends and posts

  • Confirm campaigns are scheduled and not paused

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